Millers Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice.
To the extent permitted by New Zealand law, Millers Ltd makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site.
2. Shopping online with millers.co.nz
An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery, billing and entering payment information and submitting your order.
The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.
The links are only provided as a convenience, and do not imply that Millers Ltd endorses, checks, or approves of the third party site. Millers Ltd is not responsible for the privacy principles or content of these third party sites.
Millers Ltd is not responsible for the availability of any of these links.
Millers Ltd. requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at firstname.lastname@example.org
6. Delivery and Delivery Charges
When we receive your order, our aim is to dispatch it the next working day (Monday to Friday). Deliveries are sent via Post Haste using their signature required service, and delivery costs vary between regions at the following rates per order:
South Island: $12
South Island (Rural): $17
North Island: $20
North Island (Rural): $25
Delivery can take 1 to 4 days between islands and is dependent on Post Haste offering their usual prompt service. Some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order. As noted above rural deliveries incur an additional $5 surcharge.
Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your payment details. You will see the full charge before completing your purchase. Delivery charges are in New Zealand dollars.
If goods are lost or damaged in transit, please contact us within 7 business days at email@example.com
We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
We do not deliver to Post Office Boxes or Private Boxes.
7. Damaged or non-delivered articles
If your article fails to arrive within 4 days of delivery date, please notify Millers Ltd immediately on firstname.lastname@example.org or 0800 502 333.
There is only a small window of opportunity for us to be able to claim for missing parcels. Failure to notify us in the above time frames may result in no refund.
8. Returns Policy
Freight charges are not creditable. It is the customer's responsibility to freight the item(s) back to Millers Ltd. A credit will only be given, or replacement items sent on the safe arrival of the items to Millers Ltd. The item(s) must be returned in an 'as new' condition with all packaging, ticketing and labelling. The item(s) remain the property of the purchaser until returned to Millers Ltd. A freight charge will apply for the shipment of any new item(s) to the customer. A quote will be given prior to dispatch.
Please notify us prior to returning the item(s) so we can discuss the options for both the product that you wish to replace and the freight charges.
Return product to:
267 Blenheim Road
If Millers Ltd inspects returned product and deems it to be faulty, we will refund both the price you paid for the product and the delivery costs.
Our liability for any claim, damages, loss or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.
Consumers may have other rights under the Consumer Guarantees Act 1993. Please carefully read the warranty details below.
We warrant everything we sell for two years against faulty workmanship and materials (excludes normal wear and tear and misuse). Please contact us here or call 0800 502 333 if you are unhappy with any aspect of the service or products we have supplied to you. Where you provide us with measurements or choose fabrics, and the products we supply comply with those measurements or fabric selections, you are responsible for ensuring that the measurements are accurate and the fabrics you choose are suitable for your decorative needs.
Note: Some natural fabrics (Calico etc) have slight imperfections, weave, seeds and colour variances. These natural variations are not flaws or defects and will not be covered by warranty, provided they are within reasonable tolerances for those products.