Terms and conditions

Welcome to millers.co.nz

Please take a few minutes to review these Terms and Conditions.

Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
Millers Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice.


Current Promotions -


M&Q Offers-

Starting 11 December - 29 February

25% Off all Windoware Custom Blinds including motorisation*
Offer excludes the ‘Everyday’ roller fabric range, Honeycomb Blinds and installation. Offer available from 11th December until 29th February 2024.
Windoware blinds only.


Retail Offers - Retail and Online only

Starting 1 December - 14 January

70% off Amara throws
70% off Kashmir Filled Cushions
40% off Selected Ready-made Curtains (Elmwood, Viva, Haiku)
50% off Benmore and Bronte Throws
30% off Montserrat stripe Ready-made Sheer Curtains
50% off Chair Pads
50% off all Bedding (including coverlets and pillowcases)
50% off Palm Springs Ready-made Curtains & Cushion Covers



1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. Millers Ltd does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site.
You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.To the extent permitted by New Zealand law, Millers Ltd makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site.


2. Shopping online with millers.co.nz

Although this website may provide product information, the site does not offer online shopping facilities for any products other than readymade curtains, readymade linings, roman blind kits, tiebacks and holdbacks at this time.
An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery, billing and entering payment information and submitting your order. 
The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.


3. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Millers Ltd. and are not under the control of Millers Ltd.
The links are only provided as a convenience, and do not imply that Millers Ltd endorses, checks, or approves of the third party site. Millers Ltd is not responsible for the privacy principles or content of these third party sites.
Millers Ltd is not responsible for the availability of any of these links.
Millers Ltd. requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at retail@millershome.co.nz


4. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.


5. Pricing

All prices listed on www.millers.co.nz are in New Zealand dollars and are inclusive of GST and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.


6. Delivery and Delivery Charges

At this time, we only deliver to New Zealand addresses.
When we receive your order, our aim is to dispatch it the next working day (Monday to Friday). Deliveries are sent via Post Haste using their signature required service, and delivery costs vary between regions at the following rates per order:

Christchurch: $8
South Island: $12 
South Island (Rural): $17 
North Island: $20 
North Island (Rural): $25

Delivery can take 1 to 4 days between islands and is dependent on Post Haste offering their usual prompt service. Some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order. As noted above rural deliveries incur an additional $5 surcharge.

Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your payment details. You will see the full charge before completing your purchase. Delivery charges are in New Zealand dollars.

If goods are lost or damaged in transit, please contact us within 7 business days at retail@millershome.co.nz

We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful. 
We do not deliver to Post Office Boxes or Private Boxes.


7. Damaged or non-delivered articles

If your article is damaged upon arrival please notify Millers Ltd immediately on retail@millershome.co.nz or 0800 502 333.
If your article fails to arrive within 4 days of delivery date, please notify Millers Ltd immediately on retail@millershome.co.nz or 0800 502 333.
There is only a small window of opportunity for us to be able to claim for missing parcels. Failure to notify us in the above time frames may result in no refund.


8. Returns Policy

Your satisfaction means everything to us. We accept order cancellations and change-of-mind returns where the terms below are met. Please read the details of our product-specific policies below and call us on 0800 00 88 80 with details of your order if you wish to arrange a cancellation, refund or exchange. 
We will not accept change of mind returns for clearance items, special orders, altered goods, or fabric and other products cut from rolls. This does not affect your rights in respect of faulty products.


We will accept order cancellations on packaged products that have not yet been shipped. Once the product is shipped any cancellation will be treated as a return.
Most packaged products can be returned within 14 days for a full refund exclusive of shipping. This applies to product purchased online only, not in-store. Products purchased in-store can be returned for an exchange or store credit.
We will refund the purchase price using the method in which you originally paid. Products must be returned in their original packaged condition. Curtains must not have been gathered, all blinds and tracks must be returned with all parts and instructions. 
We will not accept change-of-mind returns on clearance items, special orders or altered goods. We will credit or replace any faulty product in accordance with our Warranty.


We will accept order cancellations on cut roll products that have not yet been cut. Change-of-mind returns and exchanges are not available on fabric and other products cut from rolls.
Whilst we do our best to show colour samples in their true colour, these may look different on various screens and we do not accept returns or exchanges for inexact colour representations. If you are looking for an exact colour match we strongly recommend ordering a free swatch, where available, before purchasing.
We will credit or replace any faulty product in accordance with our Warranty.


We will accept order cancellations on custom made products that have not yet started production. Once production starts, custom orders cannot be cancelled. We are not responsible for inaccurate measurements or other details entered by the customer. Where a customer has made an error in a fulfilled order, we will do our best to correct it wherever possible. In such cases applicable materials, manufacturing and freight charges will apply.
Whilst we do our best to show colour samples in their true colour, these may look different on various screens and we do not accept returns or exchanges for inaccurate colour representations. If you are looking for an exact colour match we strongly recommend ordering a free swatch before purchasing.
We will credit or replace any faulty product in accordance with our Warranty.
Please notify us prior to returning the item(s) so we can discuss the options for both the product that you wish to replace and the freight charges.


Return product to:

Website Sales
237 Blenheim Road,
Christchurch 8041


If Millers Ltd inspects returned product and deems it to be faulty, we will refund both the price you paid for the product and the delivery costs.
Our liability for any claim, damages, loss or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person. 


Consumers may have other rights under the Consumer Guarantees Act 1993. Please carefully read the warranty details below.
We warrant everything we sell for two years against faulty workmanship and materials (excludes normal wear and tear and misuse). Please email or call 0800 502 333 if you are unhappy with any aspect of the service or products we have supplied to you. Where you provide us with measurements or choose fabrics, and the products we supply comply with those measurements or fabric selections, you are responsible for ensuring that the measurements are accurate and the fabrics you choose are suitable for your decorative needs.
Note: Some natural fabrics (Calico etc) have slight imperfections, weave, seeds and colour variances. These natural variations are not flaws or defects and will not be covered by warranty, provided they are within reasonable tolerances for those products.


9. Security Information

Payments are processed through the secure Paystation system, our 3rd party provider.

Visit our showroom

237 Blenheim Road, Riccarton, Christchurch 8041

The Complete Window Treatment SOlution

Whatever your needs are, our team is ready to provide you with the best service in the industry and support you with an end to end service. From readymade curtains to custom made window treatments to commercial projects - talk to us and we will offer you the best solutions.


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